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MHZ and ORKA companies are required to respond to customer requests and complaints in an effective and efficient manner within the framework of objective, transparency and accessibility in accordance with the legal and regulatory requirements and to ensure that customer satisfaction is at the top of the list and the sensitivity and sensitivity of related personnel in this area. customer expectations and complaints are determined according to importance and follow-up order, follow-up is done, solutions are searched, problems experienced with customers are handled in the most fair way, customers are given care and attention is taken seriously, and similar mistakes are prevented from being repeated we are loyal to customer contracts, information about the complainant is kept within the confidentiality rules of the company I would like to say that we have a customer-focused approach, that our complaint application methods are clear and informed through channels such as the internet, labels, bill-dispatch and packaging, that employees are available at various levels of authority for various answers, technical support, informing, compensating, apologizing, and acted entirely in accordance with company procedures.

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